Terms & Conditions

1. Scope of Application

These Terms and Conditions govern the contractual relationship between ExecBoosters and the clients of our executive training and leadership development services, business consulting and training offerings. They apply to all leadership development programs, analyses, consulting services and training services in the field of executive development and leadership excellence. By commissioning our services or concluding a consulting contract, you agree to these conditions.

2. Services and Contract Conclusion

ExecBoosters offers are non-binding. Orders for executive training services are only considered accepted after written confirmation by ExecBoosters. The contract comes into effect upon receipt of confirmation by the client or upon commencement of service provision by ExecBoosters. For the creation of precise leadership development programs, we need complete and correct information from the client.

3. Service Description

Our services include the creation of leadership development programs and training plans, organizational analyses, individual executive consulting and digital training solutions. The exact service description results from the respective order confirmation or consulting contract. The methods, timeframes and content described in our materials and on the website serve as guidance and can be adapted to optimally meet individual business needs and to take into account current changes in leadership practices.

4. Payment Terms

Payment for executive training and consulting services is due within 14 days of receipt of the invoice without deduction, unless other payment modalities have been agreed. For long-term support or extensive leadership projects, individual payment plans can be agreed. Payment is made by bank transfer, credit card or other payment methods indicated on the website. In case of payment default, we reserve the right to charge default interest at the statutory rate and to withdraw from the contract.

5. Refund Policy

At ExecBoosters, we place great value on customer satisfaction and fair business practices in providing executive training services. Our refund policy reflects our commitment to transparency and responsibility:

  • Cancellation by the Client:
    • Up to 14 days before the start of training work: 85% refund of fees paid
    • 7-13 days before: 45% refund of training fees
    • Less than 7 days before: No refund possible due to preparatory work already performed
    • After starting work on your leadership matters: No refund, as significant resources have already been deployed
  • Quality Guarantee:
    • If we demonstrably make errors in your leadership documents, we commit to free correction and take responsibility for any consequential costs that arise from our errors.
    • In case of demonstrably deficient quality of our executive training services, we refund up to 100% of the fees paid depending on the extent and nature of the deficiencies.
  • Return Policy:
    • If you are not satisfied with our executive training services, you can request a partial refund within 30 days after completion of the work.
    • We review each request individually and work with you to find a fair solution.
    • Refunds are only granted for services not yet provided.

6. Execution and Quality of Executive Training Services

ExecBoosters conducts all executive training and consulting services with the highest professionalism, care and expertise. We reserve the right to make content adjustments to optimally meet the individual business needs of clients and to take into account current developments in leadership practices. For individual consulting appointments, a free rescheduling is possible up to 48 hours before the agreed time. The quality of our leadership development programs is ensured through multiple internal reviews.

7. Liability and Cooperation Obligation

ExecBoosters works according to recognized methods of executive training and business consulting. However, the quality and accuracy of our leadership development programs depends significantly on the completeness and correctness of the information provided by the client. The client is obliged to provide all information relevant to the executive training completely and truthfully. ExecBoosters is not liable for errors or inaccuracies in the leadership development programs that are due to incomplete or incorrect information provided by the client. Our liability is limited to intent and gross negligence.

8. Confidentiality and Data Protection

ExecBoosters commits to absolute confidentiality regarding all business and personal information disclosed during executive training work. All employees are subject to strict confidentiality agreements. The processing of personal data is carried out exclusively in accordance with our Privacy Policy and in compliance with applicable data protection laws. Further details on the handling of personal and business-related data can be found in our Privacy Policy.

9. Copyright and Use of Training Materials

All training materials, analyses and consulting materials created by ExecBoosters are copyright protected. They are provided to the client exclusively for personal use within the scope of their business affairs. Any transfer to third parties, except to business organizations and other authorized bodies, requires prior written consent from ExecBoosters. The client acknowledges that the methods, templates and analysis tools developed by us remain our intellectual property.

10. Leadership Practice Changes

Leadership practices are subject to constant changes and adjustments. ExecBoosters strives to always work according to the latest practices and standards and to inform clients about relevant changes. However, we cannot guarantee the long-term validity of our leadership consulting or the immutability of the legal framework conditions. It is the responsibility of the client to inform themselves about significant changes in leadership practices that occur after completion of our services.

11. Jurisdiction and Applicable Law

Swiss law applies. The place of jurisdiction for all disputes is the registered office of ExecBoosters in Genève, Switzerland.